Shipping policy

Shipping Policy

Last updated: August 2026

At VEYLO, we aim to deliver your order safely and on time. Please read our shipping information below.

📦 Order Processing

Orders are generally processed within 1–3 business days after payment confirmation.

Orders placed on weekends or public holidays will be processed on the next business day.

Once your order has been shipped, you will receive tracking details whenever available.

🚚 Delivery Time

Standard Delivery: 5–10 business days

Delivery times may vary depending on your location, courier service and other unforeseen circumstances.

Remote areas may require additional delivery time.

💰 Shipping Charges

Shipping charges, if applicable, will be clearly displayed at checkout before you place your order.

We may offer free shipping on selected products or promotional orders.

📍 Order Tracking

Once your order is shipped, you may receive a tracking number through email, SMS or WhatsApp. You can use the tracking information to check your order status.

⚠️ Delivery Delays

VEYLO is not responsible for delays caused by:

Courier or logistics partners

Incorrect/incomplete address provided by the customer

Natural disasters or extreme weather

Government restrictions or other circumstances beyond our control

🏠 Incorrect Address

Please make sure your shipping address, phone number and other details are correct before placing your order. If an incorrect address is provided, additional shipping charges may apply for re-delivery.

📦 Damaged or Missing Package

If your package arrives damaged, please contact us as soon as possible with photos/videos of the package and product. We will review the issue and assist you accordingly.

📞 Contact Us

For shipping-related questions, please contact us through our Contact Us page or the contact details provided on our website.

Thank you for shopping with VEYLO.